Terms and conditions
ACCEPTANCE OF OUR OFFERS AND OUR SUPPLIES IMPLIES ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE INDICATED BELOW.
The prices indicated are inclusive of VAT (all taxes included) and excluding shipping costs (except promotion or specific indications).
Delivery France and Corsica only:
For any order of less than 150.00 euro including tax, flat-rate shipping costs of 5.90 euro including tax are applied. Orders greater than or equal to 150.00 euro TTC benefit from free shipping. Orders or items in Free Port (pouches) are indicated for delivery to Metropolitan France and Corsica only. The prices indicated are valid only on the day of registration of your order and may be modified without notice from us.
DELIVERY TIMES AND CONDITIONS
We acknowledge receipt of your order by return email (mandatory field to answer you). Orders are managed in the order of their arrival and to the extent of the availability of products regularly offered for sale. Orders are shipped within 24/48 hours (working days) upon confirmation and validation of payment. Delivery times vary from 24 to 72 hours. The deadlines that we indicate are subject to delay resulting from cases of force majeure and beyond our control (strike, damage, etc.).
Packages are sent by post (collissimo followed) or by private carrier. In case of absence of the buyer at the time of delivery, the carrier notifies his passage by slip and informs of the terms of removal by the customer or his subsequent passage. If the carrier is unable to deliver the goods for reasons related to the customer (absence, wrong address, insufficient information, etc …) and beyond two unsuccessful visits, LE MONDE DE LA VANILLE can not be held responsible for late delivery
In the event of a temporary out of stock, we inform the customer who can at any time cancel his purchase. In this case, we undertake to reimburse the customer for all sums paid.
The products are delivered to the address indicated by the customer at the time of the order.
Letters followed // Collissimo delivered without signature // distribution in mailbox without signature:
It is up to the customer to ensure the compatibility of this delivery method with the security of his mailbox (with restricted access).
The information provided by the carrier is authentic (flashing & tracking of the package).
In the event of disputes, our responsibility cannot be called into question. Our intervention is limited to putting the customer in touch with the customer service of the carrier. The responsibility of the seller ceases as soon as the consumer takes possession of the goods (package indicated “delivered”), the risks of loss or damage are transferred to him.
In case of refusal of the carrier to compensation, we recall articles L133-3 & L.224-65 of the consumer code to turn against the service provider in charge of the delivery of the goods and the related responsibilities.
WITHDRAWAL – WARRANTY – RETURN OF GOODS – DOCUMENTATION.
Any claim to be admissible must be made within 48 hours of receipt of the goods (in writing).
It is the customer’s responsibility to report any anomalies (damaged package, damage, liquid leak, etc.) on the delivery note upon receipt of their package.
The customer will confirm the anomaly with the carrier within 48 hours, enclosing a copy of the declaration to VANILLA WORLD.
The buyer has a quality guarantee. We undertake to refund or exchange non-compliant products. Non-conformity is based on objective criteria: “mold, damage, abnormal creosote-type smell, pods not corresponding to the description given at the time of sale”.
Open packaging and used pods cannot be refunded.
For any return of goods incumbent on PEOPLE FROM THE VANILLA the costs of reshipment remain at our expense. For any other return, the costs of reshipping to our premises will remain the responsibility of the customer.
The refund of the order is sent to the buyer within two weeks after the return of the goods. Article L.121-20-2 of the Consumer Code: the 7-day withdrawal period does not apply in the context of the supply of foodstuffs.
the sending of documents attached to an order is limited to the sole supply of the invoice & technical documents in our possession at the time of the order (technical sheet, analysis reports if available).
The customer may not require AROM’ESSENCE – LMDV to send him information &/or quality questionnaires other than those attached to our own documentation & brand.
DISPUTE – DISPUTE
Any dispute, whatever its nature or cause, will be exclusively subject to the jurisdiction of the “LE HAVRE” commercial court, even in the event of a warranty claim or multiple defendants.
“In accordance with the provisions of the Code of consumption concerning the amicable settlement of the litigations, AROM’ ESSENCE SARL with trade mark “the world of the vanilla” brings to the knowledge of its customers:
Consumer mediation is subject to specific regulations, notably in the Consumer Code and in a European directive. Here are the main regulations in force:
Article L152-1 of the Consumer Code specifies that any consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. The professional can set up his own mediation system or propose the use of a consumer mediator.
Articles R612-1 to R612-5 of the Consumer Code specify the functioning of mediation. In particular, the mediation system must be easily accessible, free of charge and the outcome of the mediation must occur within 90 days.
Article L221-5 of the Consumer Code provides, among other things, that the professional must communicate to the consumer information relating to the methods of settling disputes before the conclusion of a contract of sale or provision of services.
Article L221-3 of the Consumer Code provides that when concluding any written contract, the consumer is informed by the professional of the possibility of having recourse, in the event of a dispute, to the consumer mediation procedure.
Ordinance No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, which transposes Directive 2013/11/EU which serves as a reference in terms of mediation legislation for all the States of the European Union. This ordinance is implemented by the implementing decree of October 30, 2015.
After preliminary written approach of the consumers towards AROM’ESSENCE SARL “le monde de la vanille”, ZA le clos des perdrix – côte des Chataigniers – 76700 gainneville, the Service of the Mediator can be seized for any dispute of consumption whose internal regulation with AROM’ESSENCE – LMDV would not have succeeded. To know the modalities of referral to the Mediator, click here: ec.europa.eu/consumers/odr .
Payment is made as defined in the conditions provided for when ordering:
Online payment by credit card, your order is shipped upon receipt of your payment.
By cash check and without discount on our part, your order is dispatched after cashing your check (subject to delays according to bank processing).
By bank transfer (shipment of your order upon confirmation of payment):
IBAN : FR76 1830 6000 6511 8202 5070 660
Domiciliation : CREDIT AGRICOLE – GONFREVILLE L’ORCHER
BIC (swift): AGRIFRPP883
Title : AROM’ESSENCE – THE WORLD OF VANILLA
ZA du clos des Perdrix
Côte des Châtaigniers
76700 Gainneville – France